Essential Functions and Work Responsibilities Functional Category: Social Work Support Activities - 100% Goods, Services and Supports Fulfillment: The SWA may be assigned tasks that include contacting participants to confirm the delivery of critical DME, clinically indicated goods, services, or supplies and other interventions critical to supporting the participant in his/her setting. Benefit Program Application Support: The SWA may be assigned to provide hands on assistance to participants with applying for or recertifying for Medicaid/Medical, Medicare in collaboration with the Eligibility and Finance Department. Additionally, the Social Work Assistant may provide hands on assistance to participants applying for housing, homelessness prevention, food security or other similar programs identified by participants’ InnovAge Social Worker as a needed intervention. Administrative support for end-of-life coordination may be assigned as directed by the Social Work Supervisor. Assists with housing encounters documentation in EPIC Community Resource Research: The SWA may be assigned to research, identify and catalogue community or faith-based organizations; city, county or state programs; other services to address the needs of individual participants or participant populations within the Center. This would include services provided, contact person, hours of operation, and contact information necessary for the assigned Social Worker to make referrals and/or for participants to self-refer. Outreach: The SWA may be assigned tasks related to locating and validating participant location, telephone number, address, emergency contacts and other demographic information necessary for ongoing engagement with the participant. Additionally, at the direction of the Social Work Supervisor, the SWA may be responsible for updating key demographic information in InnovAge systems as defined by policy or regulatory requirements. Travel Travel may be required within the Center service area. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
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