Job Description

Overview Remote Call Center Customer Service Representative Remote Work-at-Home • Full-Time & Part-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients. This role is ideal for empathetic, detail-oriented individuals who enjoy solving problems and creating positive customer experiences from the comfort of their home. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Handle customer inquiries via phone, email, and chat with professionalism. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer complaints and issues. Maintain detailed records of customer interactions and transactions. Collaborate with team members to improve service delivery. Adhere to company policies and compliance standards. Qualifications Must be 18 years or older High school Diploma/GED Previous experience in customer service or a call center environment Strong interpersonal and problem-solving skills Ability to work independently and manage time effectively Comfortable using multiple software systems simultaneously High-speed internet and a distraction-free home office setup Flexibility to work various shifts, including evenings and weekends Fluent in English and Spanish Additional Information All MCI Locations — Must be authorized to work in the country where the job is based Subject to the program and location of the position — Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) What You Can Expect from MCI We offer compensation and benefits that grow with you. Starting compensation is based on experience. The following benefits and incentives may be provided, varying by geography. Paid Time Off (PTO) and paid holidays Incentives & Rewards with cash bonuses and prizes Health Benefits (medical, dental, vision) after the eligibility period; plans vary by location Retirement Savings Disability Insurance Life Insurance Supplemental Insurance (accident and critical illness) Career Growth with internal promotion opportunities Paid Training Casual Dress Code Compensation & Benefits That Fit Your Life MCI tailors offerings to fit the needs of our diverse team. Specific benefits may vary by geography, but the core commitment remains: recognize effort, provide growth opportunities, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks. MCI is an equal opportunity employer and complies with applicable laws; employment is at-will. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. This posting may be revised or removed at any time. All other content mirrors the original job description language and intent. Location and referral notes: North Dakota, United States; reminders about related positions are included for context. #J-18808-Ljbffr

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