Job Description
Core Responsibilities:
• Stocks housekeeping carts with supplies
• Transports cleaning materials to rooms for cleaning
• Thoroughly cleans rooms and restrooms according to department procedures
• Changes bedding if requested by guest
• Empties wastebaskets and transports trash and waste to disposal area.
• Replenishes supplies in room and bathroom per hotel procedures.
• Conducts final walk-around to assure that room meets hotel housekeeping standards.
• Interacts on occasion with guests while cleaning guest and meeting rooms. Assists guest as needed.
• Reports maintenance repair problems in guest rooms, restrooms, corridors to Supervisor
• Ensures all lost and found items are turned in and logged on a daily basis.
• Assists in control of the linen counts; assists on collecting linen on delivery days
• Maintains a daily “check-out” and “stay-over” report
• Ensures sanitation guidelines are maintained
• Ensures all linen rooms and work areas are neat, clean and organized
• May work in laundry room area loading washers and dryers and folding sheets.
• Must Role Model Company guest service program.
• Other duties as assigned.
Qualifications/Requirements:
• Frequent walking and standing for entire length of shift
• Frequent climbing of stairs
• Frequent bending, stooping, reaching, kneeling, and carrying
• Use of hands to operate cleaning equipment and complete scrubbing/washing duties
• Occasionally required to lift and/or move up to 50 pounds.
• Visual acuity sufficient to inspect cleanliness of rooms and surfaces
• High School Diploma or GED preferred
• Limited to no experience required; previous commercial cleaning and/or guest service experience preferred.
• Working knowledge of various cleaning utensils, dryers, vacuum cleaners, tools and fixtures
• Ability to read in English a limited number of two and three syllable words; ability to print and speak simple sentences.
• Must be able to obtain a New York State Gaming License.
• Weekends, Holidays and swing shift work may be required.
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