Job Description

Job Description

Job Description

Summary:

The technician is responsible for the repair and service of products in the customer's home. Products repaired include but not limited to the following appliances: Washers & Dryers, Refrigerators, Freezers, Ranges, Microwave Ovens, Dishwashers, Ice Machines, Garbage Disposers and other home appliances.

The technician provides timely, quality repair and installation of customers' products while maintaining the highest possible customer service and basic tools. We provide a service van, specialized tools, uniforms, I-Pad, cell phone, and training opportunities.

Duties and Responsibilities:

• Accurately diagnosing and repairing appliances/equipment in the customer's home
• The ability to select and use basic tools or instruments to assemble, adjust, calibrate, repair or test various products
• The ability to give the customer an accurate estimate of the cost of repair or part installation
• The ability to read, understand and navigate through information presented in schematics, diagrams, blueprints or other pictorial displays on an I-Pad
• The ability to use an I-Pad for service call processes, routing functions and parts/inquiries/ordering.
• The ability to safely lift up to 50 pounds on a repetitive basis, and up to 100 pounds on an occasional basis without assistance and the physical ability to perform strenuous work under varied circumstances
• The ability to provide knowledgeable, courteous, and professional customer service
• The knowledge of basic electrical principle

Requirements:

• Professional work experience as an appliance repair technician or an aptitude to learn the trade
• Previous in-home appliance diagnosis and repair experience a plus
• Pleasant, polite manner for dealing with co-workers as wells as customers
• Ability to work both independently and as a team member
• Must be at least 18 years of age
• Pass Background and Drug Testing
• Valid Driver's License and insurable Motor Vehicle Record
• Refrigeration License, a plus but not required

Compensation:

• Production based Commission, unlimited earnings potential.
• Paid holidays
• PTO days
• 401K

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